Help & FAQ

Your photo is most likely in the wrong format. To change the format of your photo from a HEIC to a JPG, follow the directions below.

First, if you’ve transferred some HEIC images from your iPhone to your Photos library, you could simply drag and drop them to your Desktop or any other Mac folder, and they will automatically convert to JPGs. 

Second, Photos gives you quite a bit of control over exporting images, so you can simply convert HEIC to JPG files while exporting them and set your exact preferences for quality, color profile, etc: 

1. Select a few HEIC images from your Photos library
2. Click File ➙ Export ➙ Export Photos in the menu bar
3. Select all appropriate options for the new JPG images
4. Click Export

If you are having trouble with getting the file below the 5-megabyte requirement you can visit https://tinypng.com/ or download Image Size in the app store for Apple Devices to shrink the image.

We are open every day from 8 am to 9:45 pm.

We are closed on Christmas Day.

We accept drivers licenses, passports and most government issued ID’s. ID’s must have your photo, birthdate, expiration date, issue date, identification number and be valid. If traveling international it is recommended to bring a passport for guaranteed entry.

Once you’ve verified your age on our homepage, hover over the icon to the right of the “search” button in the top right-hand corner of the webpage. Click “sign up” and fill out the necessary information, check all necessary boxes, and click “Join Airfield” to proceed.

Please note that we are only able to accept JPG, JPEG or PNG formats for images of licenses. 

If you are AirDropping an ID image from an iPhone to a Mac computer, default mode often converts your image to a .HEIC format – which we cannot accept. To change your iPhone settings for AirDrop to avoid capturing a .HEIC, follow these steps and then take a new photo of your license:

• Open Settings
• Click on Camera
• Click on Formats
• Select “Most Compatible” for Camera Capture
• Reshoot image and AirDrop image now as acceptable file format

Topicals normally contain CBD:THC ratios along the lines of 3:1, 1:1, and 1:3. The 3:1 ratio is CBD forward is great for inflammation, arthritis, and skin conditions. The 1:1 ratio will give users a balanced relief from inflammation and pain. The 1:3 ratio is THC forward will give users targeted pain relief. Topicals with THC will not cause any hallucinogenic effects because it does not get into your bloodstream.

For more information, visit our New to Cannabis page.

For more information, visit our New to Cannabis page.

There are different dosages for edibles, more commonly 5mg or 10mg a piece. It is recommended to eat food with an edible so that it can metabolize throughout your body faster. Beginners normally start at consuming 5mg with food and start feeling the effects after 45 minutes – 2 hours. We recommend waiting until you feel the effects before you consume more because you can always take more edibles but you can’t reverse the effects if you consume too much. As your tolerance builds, you may be able to consume a higher amount of THC or increase your dosage.

For more information, visit our New to Cannabis page.

In order to use most extracts, there are different tools needed. Some may have different pieces such as a glass rig, bong with a nail attachment, or a Puffco that has an automatic heating element. The glass rig and the bong do require a torch to heat up the nail. The tool of choice needs to be heated to around 300-450 degrees Fahrenheit then must cool for around 30-60 seconds before adding the extract. Dabbing requires a long and slow inhale, filling your lungs as much as possible. Once you’ve inhaled as much as you can, you can place a carb cap to preserve the rest of the vapor inside the piece for a hit promptly after you’ve recovered. It is recommended to clean your nail attachment/piece after every use by cleaning with a cotton swab and isopropyl alcohol.

For more information, visit our New to Cannabis page.

Extract is a cannabis concentrate produced by using a solvent or solvent-less process that is consumed by smoking it. There are many solvent extracts with different consistencies and they are: Wax, Shatter, Live Resin, Budder, Diamonds, Crumble and Sauce. Solvent-less extracts are available in Live Rosins and Water Hash. Most extracts can be dabbed on a rig except for some hash. Most hash is considered a half melt and will have trace amounts of plant material that is not good for dab rigs but great for adding to flower.

For more information, visit our New to Cannabis page.

Vapes are an easy, compact, and convenient way to smoke. A vape cartridge needs a vape battery in order to work. It is best to store your cartridges at room temperature, upright, and off of the battery. Do not leave cartridges in direct sunlight or in your car, they are very sensitive to heat and can become unusable. The recommended dosage for vapes is a 5-second drag/pull, it is also best to wait at least 30 seconds before hitting the vape pen again. Taking long drags and hitting the pen back to back can overheat the vape oil and make it taste bad. To extend the life of your battery and prevent clogs or breakage to your vape cartridges it is best to clean the connecting area with a q-tip that has a little bit of rubbing alcohol on it (make sure that the area is dry before reconnecting a cartridge).

For more information, visit our New to Cannabis page.

You are not obligated to tip your budtender, however, if you feel inclined to do so you are now able to leave a tip with cash or debit.

Our Referral Program offers $10 off both transactions over $50 when a returning guest brings in a first-time flyer. Purchase necessary for the redemption of the boarding pass. Limit one item from the special menu per customer. Both the returning guest and the new guest must spend at least $50 subtotal to be eligible for the referral discount.

No. We currently do not have a delivery fee for our delivery service.

You are not obligated to tip your driver, however, if you feel inclined to do so you are now able to leave a tip with cash or debit.

Deliveries are scheduled in one-hour windows starting at 8 am ending at 9 pm (or earlier depending on your delivery location). When placing a delivery, be sure to choose a one-hour time frame that you can be physically present to receive your delivery.

If you would like to change your address for future deliveries, you can access your account by clicking the icon to the right of the search button at the top of the page.

Yes, our new pin-activated debit readers charge a $3.00 fee in-store for San Jose and a $2.50 fee for Redwood City.

Discounts are case sensitive, please ensure you are entering the promo code exactly as it appears with all spaces, numbers, and capital letters included.

Terms may apply, including the ability to stack discounts.

If you believe there has been a mistake, please call our e-budtenders at (408) 320-0230 for immediate assistance with any promo codes or discounts.

If you and your patient do not have a doctor’s recommendation, we can send a form via email for the patient to fill out stating that it is medically necessary for you to purchase for them. You can print the completed form and bring it with both your and your patient’s ID.

Yes! When you are checking out at AirfieldSupplyCo.com, you will see an option to use your Frequent Flyer miles if you have earned a discount. When logged into your account at checkout, simply press “Redeem Rewards” and choose which reward to redeem! Need help? Give us a call at (408) 320-0230! We can walk you through it. 

We would be sad to see you go, but yes. You can opt-out through SMS message, the unsubscribe link in our emails, as well as request to be opted out through any Airfield team member. Just a reminder, once opting out, you will no longer earn miles until you sign back up.

Begin with an hour or so of morning sun and increase the time by about half an hour each day over the course of a couple of weeks. This process is called “hardening off”. Do not put your plant in full sun during peak hours during this hardening off period, this can lead to burns and stress on the plant. You can supplement with artificial light for the first couple of weeks to continue growth.

18 hours or more (up to 24 hours) of light each day is necessary for them to grow as big as possible. This is called the vegetative state where they are growing the most.

When you feel your plant is ready to produce, switch the light cycle to 12 hours of light and 12 hours of complete darkness. Using a lighting timer will help keep the plants on a consistent schedule. Altering the light cycle will create stress and undesirable growth including (but not limited to) seeds and fluffy/airy bud structure. 

You can test the water content of your container by poking your finger into one of the bottom drain holes. If there is moisture, wait until it is almost dry before watering again. Water only until a small drip starts to come out of the bottom, and then stop.